Alberta Medical First Response Program Terms and Conditions

PROGRAM REQUIREMENTS

The Alberta Medical First Response Program ("MFR") is designed to assist and enable MFR agencies to provide high quality patient care. The MFR Program is voluntary and sets out minimum requirements and processes to assist enrolled agencies in providing a provincial standard for medical first response.

MFR Agencies are defined as those who are enrolled with the MFR Program and are trained and equipped to provide medical patient care and who are routinely dispatched using the 9-1-1 system.

MFR Agencies along with their administration or municipal governance are responsible for the decision to participate in the program and determining the maximum level of service they wish to provide.

The levels of service supported within the program are Standard First Aid ("SFA"), First Medical Responder ("FMR"), Emergency Medical Responder ("EMR"), Primary Care Paramedic ("PCP"), and Advanced Care Paramedic ("ACP").

It is the responsibility of the MFR agencies to ensure that their responders meet their respective training standards to provide patient care at the agency's defined level of service. They are also ultimately responsible for purchase, maintenance, and replacement of any medical equipment, supplies, or materials needed for their responders to practice at the defined level of service.

The MFR program provides Medical Direction, Medical Control Protocols ("MCPs"), Patient Care Reports ("PCR"), Quality Assurance ("QA"), guidance in the development of response plans, training opportunities and an online portal.

Medical direction is available from Emergency Health Services Alberta ("EHSA") as part of enrolment with the MFR Program. Agencies may also identify their own medical direction for approval by the MFR Program.

MFR Agencies will follow a formalized QA process that is supported by MFR medical direction.

Proper patient care documentation is a vital component of the MFR program. Agencies need to ensure that minimum data requirements are captured and documented on the PCR. Agencies utilizing their own PCR will be responsible to collect information as defined in the PCR data collection requirements. MFR agencies are not required to collect and record individually identifying health information on the PCR.

PORTAL TERMS OF USE

This website (the "Portal") is owned and operated by Emergency Health Services Alberta ("EHSA"). By using the Portal, you, the user, agree to the following terms and conditions (the "Terms and Conditions").

EHSA may change the content of the Portal, including all text, data, information, recordings, graphics, images, icons and any other content (collectively, the "Content") at any time without notice. These Terms and Conditions may be revised by EHSA at any time without notice. Please review the Terms and Conditions regularly as your continued use of the Site will constitute your agreement to any changes.

1. THE PORTAL PROVIDES INFORMATION INTENDED FOR USE BY MEDICAL FIRST RESPONDERS

The Content of the Portal is provided only for use by agencies enrolled with the MFR Program and the physicians who provide medical oversight for these agencies.

2. PROPRIETARY RIGHT AND GRANT OF LIMITED LICENSE

The Portal and the Content are protected by copyright, trade-mark and other proprietary rights of EHSA or third parties. Except as expressly permitted in these Terms and Conditions, no portion of the Site or the Content, including without limitation trade-marks, trade names and logos, may be reproduced in any form, or by any means, without prior written permission from EHSA or the applicable third party. Any unauthorized downloading, redistribution, retransmission, copying, modification or commercial use of the Content may be a violation of federal or other law and could result in legal action.

Subject to the preceding paragraph, EHSA grants to you a limited license to display, print and use the Content of this Site solely for your personal, non-commercial use. Such license is revocable by EHSA at any time at the sole option of EHSA. In consideration of this limited license, you shall ensure that all copyright, trade-mark and other proprietary notices are retained on any copy of the Site materials in the same form and manner as on the original.

3. CURRENT AND ACCURACY OF INFORMATION

EHSA has used reasonable efforts to ensure the information provided on the Portal is accurate when posted. However, EHSA does not make any representation or warranty of any kind as to the quality, accuracy or completeness of the Content on the Portal. The views or opinions expressed in the Content on the Portal do not necessarily reflect those views or opinions of EHSA. EHSA does not endorse or recommend any products, services, techniques or procedures mentioned on the Portal.

4. DISCLAIMER OF WARRANTY

THIS SITE, INCLUDING THE CONTENT, IS PROVIDED ON AN "AS-IS" BASIS WITHOUT WARRANTY OF ANY KIND, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT, AND WHETHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE.

5. LIMITATION OF LIABILITY

IN NO EVENT SHALL EHSA, ITS OFFICERS, EMPLOYEES OR AGENTS OR ANY SUPPLIER OF CONTENT MENTIONED ON THIS SITE BE LIABLE FOR ANY LOSSES, DAMAGES, CLAIMS OR EXPENSES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL AND CONSEQUENTIAL DAMAGES, PERSONAL INJURY/WRONGFUL DEATH, LOST PROFITS, OR DAMAGES RESULTING FROM LOST DATA OR BUSINESS INTERRUPTION, RESULTING FROM THE USE, MISUSE OR INABILITY TO USE THIS SITE OR THE CONTENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR OTHER LEGAL THEORY, AND WHETHER OR NOT EHSA IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

6. NON-CONFIDENTIALITY

Absent the use of encryption, the Internet is not a secure medium and privacy cannot be ensured. Information provided to EHSA by virtue of the Portal will be received by EHSA on a non-confidential basis. We recommend the use of appropriate security, antivirus and other protective software.

EHSA assumes no liability for the delay, failure, interruption or corruption of any data transmitted in connection with the Portal and does not make claim that the Portal is free of infection, viruses, worms, Trojan horses or codes that manifest contaminating or destructive properties.

7. LINKS

The Portal may contain links to websites and servers maintained by third parties over whom EHSA has no control. These links have been provided solely as a convenience for users of the Portal and do not constitute an endorsement by EHSA of the content of such third party sites. EHSA makes no representations regarding the content or accuracy of materials on such third party websites.

8. JURISDICTION

The Portal is administered by EHSA, which is located in Alberta, Canada. Any matter arising out of the use of the Portal shall be governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein, without reference to its conflict of laws principles. You agree to submit to the exclusive jurisdiction of the courts of the Province of Alberta to determine any action or proceeding arising out of or in connection with this Site.

9. SUBMISSIONS

All information submitted to EHSA via the Portal shall be deemed and remain the property of EHSA and EHSA shall be free to use, for any purpose, any ideas, concepts, know-how or other techniques contained in information provided to EHSA.

You agree that any information submitted to EHSA does not infringe on the intellectual property rights, including copyright, trade-mark, trade secret or patent rights, of any third party and you grant EHSA the right to provide access to the information on the Portal.

10. GENERAL

These Terms and Conditions represent the entire agreement between every user and EHSA regarding use of the Portal and it’s Content. In the event that the courts of the Province of Alberta find any provision of the Terms and Conditions to be unenforceable, the remainder of the provisions shall be unaffected and continue in full force and effect. The failure of EHSA to enforce strict performance of any provision of the Terms and Conditions shall not be construed as a waiver of any such provision or right.

You agree that your use of the Portal shall not violate any applicable local, national or international law, including but not limited to any regulations having the force of law. If you violate any of the Terms and Conditions, your limited license to use the Content will automatically terminate. You must immediately cease your use of the Portal and destroy any copies of the Content or any portion thereof.

More Information

For questions about the Site or Content, or for permissions regarding proprietary rights, please contact mfr@emergencyhealthservices.ca.

Privacy Statement

While the majority of information collected on this website will be non-identifying information and does not constitute "personal information" under the Personal Information Protection Act or Protection of Privacy Act or "health information" under the Health Information Act (HIA), it still is incumbent on EHSA to demonstrate its compliance with such legislation in those cases where such information is collected, used or disclosed.

EHSA maintains the confidentiality and privacy of an individual’s personal and health information while collecting, using and disclosing information in compliance with the Protection of Privacy Act and the Health Information Act.

EHSA will not collect, use or disclose personal or health information in any manner that is not in accordance with the Personal Information Protection Act, Protection of Privacy Act or Health Information Act, or its established policies.

EHSA may disclose personal or health information for approved purposes as authorized by the Personal Information Protection Act, Protection of Privacy Act or the Health Information Act.

This EHSA external website may collect personal or health information when you voluntarily complete any online application, request form or survey. Personal or health information collected will only be used for the stated purposes. Information is collected pursuant to the Personal Information Protection Act, Protection of Privacy Act and Health Information Act, as applicable.

Any information collected such as the visitor’s Internet Protocol address, web browser and pages accessed is used internally by EHSA in an aggregate form, to help us manage and improve the content and to diagnose technical problems of our website to better serve you.

If you have any questions about our privacy policies and practices, please contact Information & Privacy at 1-877-476-9874. You may also write to Information & Privacy at: 10301 Southport Lane SW; Calgary, Alberta, T2W 1S7 or email us at privacy@ahs.ca.